PRIVACY POLICIES
Effective Date: 18 August 2025
Last Updated: 11 May 2026
Mzone Training Online (“Mzone,” “we,” “our,” or “us”) values your trust and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you access our website, online courses, training programs, events, and related services.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. INFORMATION WE COLLECT
When you interact with Mzone Training Online, we may collect the following types of information:
Personal Information
- Full name
- Email address
- Mobile number
- Company name
- Job title or position
- Billing and payment details
- Account Information
- Login credentials
- Course enrollments and learning progress
- Certificates and participation records
- Payment Information
Payments are securely processed through authorized third-party payment providers. Mzone Training Online does not store complete credit card or banking information on our systems.
Technical and Usage Data
- IP address
- Browser type and device information
- Website activity and usage statistics
- Course access logs and analytics
Communication Information
- Emails and inquiries
- Feedback forms and surveys
- Chat messages and support requests
2. HOW WE USE YOUR INFORMATION
We use your information to:
- Process registrations, enrollments, and payments
- Provide access to courses, training programs, and learning materials
- Personalize your learning experience
- Send updates, reminders, certificates, announcements, and service-related communications
- Improve our website, programs, and customer experience
- Conduct analytics and performance monitoring
- Comply with legal obligations and regulatory requirements
We may also use aggregated and anonymized data for research, reporting, and service improvement purposes.
3. SHARING AND DISCLOSURE OF INFORMATION
We do not sell, rent, or trade your personal information. However, we may share your information under the following circumstances:
Service Providers. We may share data with trusted third-party providers that support our operations, including:
- Payment gateways
- Learning management systems
- Cloud storage providers
- IT and technical support services
- Email and communication platforms
These providers are required to maintain confidentiality and protect your information.
Legal Compliance. We may disclose information when required by law, regulation, court order, or government authority.
Business Transfers. In the event of a merger, acquisition, restructuring, or transfer of business assets, your information may be transferred as part of the transaction, subject to appropriate confidentiality safeguards.
4. DATA SECURITY
We implement reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, disclosure, misuse, alteration, or loss.
While we strive to use commercially acceptable means to protect your information, no internet-based system is completely secure.
5. DATA RETENTION
We retain personal data only for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Provide training and certification records
- Comply with legal, accounting, and regulatory obligations
- Resolve disputes and enforce agreements
When data is no longer required, we securely delete or anonymize it in accordance with applicable laws and internal retention policies.
6. YOUR RIGHTS UNDER THE DATA PRIVACY ACT
In accordance with the Philippines Data Privacy Act of 2012 (RA 10173), you have the right to:
- Access your personal data
- Request correction or updating of inaccurate information
- Withdraw consent or object to processing, subject to legal limitations
- Request deletion, blocking, or destruction of your personal data where applicable
- Request information regarding how your data is processed
To exercise your rights, please contact us through the details provided below.
7. COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies and similar technologies to:
- Improve website functionality and user experience
- Analyze traffic and user behavior
- Remember preferences and login sessions
- Customize content and communications
You may disable cookies through your browser settings, although some features of the website may not function properly.
8. THIRD-PARTY PLATFORMS AND LINKS
Our services may contain links to third-party websites, applications, or platforms, including external learning tools and payment systems.
Mzone Training Online is not responsible for the privacy practices or content of third-party services. We encourage users to review the respective privacy policies of those platforms.
9. CHILDREN'S PRIVACY
Mzone Training Online does not knowingly collect or solicit personal information from individuals below 18 years old without appropriate parental or guardian consent.
If we become aware that personal information from a minor has been collected without proper authorization, we will take appropriate steps to delete such information promptly.
10. UPDATES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updated versions will be posted on our website with the revised “Last Updated” date.
Your continued use of our services after updates constitutes acceptance of the revised policy.
11. CONTACT US
For questions, concerns, or requests related to data privacy, please contact:
Mzone Training Online / Mzone Training Services
📍 Unit 305 LN Business Center, A. Bonifacio Avenue, Sto. Domingo, Cainta, Rizal, Philippines 1900
📞 +63 908 896 9663 / (02) 8819 6436